Providence Medical Thornton is a well established centre offering the highest quality medical services.
Covid and Flu Vaccinations
Women’s, Men’s and Children’s Health
Children Vaccinations
Travel Vaccinations
Health Assessments
Heart Assessments
Vaccinations
Pregnancy Care
Mental Health
Indigenous Health
Nutritional Health
Telehealth Services
Aged Care Management
Skin Cancer Checks
Minor to Extensive Surgical Procedures
Providence Medical Thornton is a non bulk billing practice. Concession fees are available for pensioners, healthcare card holders.
Payment is required at the time of your consultation and we accept EFTPOS, credit card and cash.
Patients with outstanding fees will not be able to book another appointment until the outstanding fee is paid.
We use Medicare Easyclaim so the Medicare rebate can be refunded into your bank account almost immediately after swiping your card.
Patients must provide 2 hours notice if they need to cancel their appointment. None attendance of your appointment will incur a fee. You may not be able to book another appointment until this fee has been paid.
Our doctors cannot always take your calls immediately; they will triage and possibly return your call when it is convenient. Enquiries are best dealt with by making an appointment with your doctor. If your problem is urgent, please advise Reception so we can deal appropriately.
Our Practice offers a recall service for preventative care. This system enables the doctors to recall patients for a number of reasons, e.g. immunisations, cervical screening, etc. All patient files have been flagged for this service. If you do not wish to receive reminder notices, please inform our staff.
We ask that all patients make a follow up appointment with the doctor for reviewing test results. You may ring to find out if your results are back, but no results will be given over the phone unless previously organised with your doctor. To protect the rights of patient confidentiality the reception staff will ask a series of questions in order to confirm the identity of the person to whom they are speaking with.
In order for us to provide the very best of care, it is important for you to keep us informed of any changes to your details. If you have moved house or changed your mobile number recently, please inform reception.
Should you require a long appointment with your doctor, please advise reception at the time of making the appointment. A long consultation will be required if you wish to discuss multiple or complex health problems, completion of forms for Insurance or Medicals etc. If you are unsure, please ask Reception.
Please advise reception should you require a Workers Compensation consultation. All of our doctors are able to see their patients for workers compensation claims. However, please be aware the patient will personally be responsible for all costs incurred. These costs are to be paid at time of consultation. If you have any questions, please discuss with the Receptionist.
Medical Records
Should you wish to have your medical records sent to another practice or you require a copy of your medical records we can provide you with a brief Health Summary. However, should you require your full medical history we require a written request signed by you (the patient). Your health information is encrypted, password rotected and can only be read using medical software program.The cost for the supply of this information is payable to cover admin cost at a total of $55.00. We will also require 2 forms of identification when transferring files.
Is a secure, electronic record of your medical history, stored and shared in a network of connected systems, e.g Hospitals, GP’s, etc. My Health Record will bring key health information from a number of different systems together and present it in a single view.
You can find more information online at www.digitalhealth.gov.au or Phone 1800 723 471.
We encourage and welcome patient feedback, so we can continue improving our services. If you would care to complete an anonymous patient feedback survey form, you will find them on the Reception Desk on a clipboard with a pen.
It is hoped you are happy with the care you receive at Providence Medical Thornton. If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 9219 7444
