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Providence Medical Umina

Providence Medical Services

Providence Medical Umina has been refurbished into a beautiful modern medical practice offering the highest quality Medical Care, Skin Cancer Clinic and Surgical Suites.

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Services We Provide

Services

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Covid and Flu Vaccinations

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Women’s, Men’s and Children’s Health

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Children Vaccinations

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Travel Vaccinations

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Health Assessments

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Heart Assessments

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Vaccinations

Pregnancy Care

Pregnancy Care

Mental Health

Mental Health

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Indigenous Health

Nutritional Health

Nutritional Health

Telehealth Services

Telehealth Services

age care

Aged Care Management

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Skin Cancer Checks

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Minor to Extensive Surgical Procedures

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Patient Biling

Providence Medical Umina

Patient Billing

Providence Medical Umina is a mixed billing practice. Bulk billing is available for pensioners, healthcare card holders and children under 16. The fee for a standard consultation is $55 and $90 for a longer consultation.

Payment is required at the time of consultation and we accept EFTPOS, credit card and cash. We use Medicare Easyclaim so the Medicare rebate can be refunded into your bank account almost immediately after swiping your card.

Patients must provide 2 hours notice if they need to cancel their appointment. None attendance of your appointment will incur a fee. You may not be able to book another appointment until this fee has been paid.

Telehealth appointment must be booked online, credit card details will be required to be entered at time of booking. Your payment will be made following your consultation.

Patient Communication

Communication

Phone Calls

Phone Calls

Our doctors will deal with some enquiries over the phone, however these calls interrupt consultations. For this reason, they cannot always take your calls immediately and will return your call when it is convenient.

Results

Results

Patients will be sent an SMS if an appointment is required to discuss your test results.

Recalls

Recalls

Our Practice offers a recall service for preventative care. This system enables the doctors to recall patients for a number of reasons, eg. test results, immunisations, Cervical Screening, etc. All patient files have been flagged for this service.

Updating Details

Updating Details

In order for us to provide the very best of care, it is important for you to keep us informed of any changes to your details. If you have moved house or changed your home or mobile numbers recently, please inform reception.

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Should you require a long appointment with your doctor, please advise reception at the time of making the appointment. A long consultation will be required if you wish to discuss multiple or complex health problems, completion of forms for Insurance or Medicals etc. If you are unsure, please ask Reception.

Repeat prescriptions and referrals forms require a consultation with the doctor. Please check what scripts/referrals you require prior to your consultation. Requests for scripts/referrals outside of your consultation will incur a fee.

Please be aware the patient will personally be responsible for all cost which will be paid at time of consultation. Once the Practice has received a Claim Number cost will be paid by the insurance company.

Medical Records
Should you wish to have your medical records sent to another practice, we can provide a brief Health summary free of charge.

However, should you require a complete medical history, you will need to obtain a “Transfer or Medical Records Form” from the new practice you are attending. They will fax/email us the request and we will save/export this to a CD or USB Drive.

Payment will need to be made prior to your file being sent. You can either call in and pay at the practice, or pay over the phone. Your health information is encrypted and safe and can only be seen using a medical software programme. The cost for the supply of the information on the CD or USB is $50.

Is a secure, electronic record of your medical history, stored and shared in a network of connected systems, e.g Hospitals, GP’s, etc. My Health Record will bring key health information from a number of different systems together and present it in a single view.

You can register online at myhealthrecord.gov.au
or Phone 1800 723 471.

We encourage and welcome patient feedback, so we can continue improving our services.

It is hoped you are happy with the care you receive at Providence Medical Umina. If you have a complaint, it is advisable to speak directly to the Practice Manager, or the doctor, thereby ensuring prompt attention to the problem. Should your problem remain unresolved, you may contact the Health Care Complaints Commission on 9219 7444.

Patients requiring a follow up appointment with a doctor to discuss their test results will receive a text. You may ring to find out if your results are back but no results will be given over the phone unless previously organised with your doctor.

To protect the rights of patient confidentiality the reception staff will ask a series of questions in order to confirm the identity of the person to whom they are speaking with.

 

 

 

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